Terms & Conditions


General


When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Orders


All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.

Payment


All payments can be made using FPX Payment (Financial Process Exchange). The system is served by ToyyibPay payment gateway, managed by ANSI System Sdn Bhd for and My-Sutera Sales & Distribution Sdn Bhd and developed by Xideasoft Solution Sdn Bhd.

You confirm that the credit card/debit the card being used is yours or that you have specifically authorized by the owner to use it.

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using Toyyibpay, which is a secure online payment gateway that encrypts your details in a secure host environment.

In addition, we will take reasonable care, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.

Vouchers


Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

For SSPN members, the voucher issue is exclusively for SSPN depositors ONLY. Each voucher number will carry its own redemption percentage as awarded by SSPN for their value depositors. Our schoolmall.com.my will honour the redemption values accordingly. This website will indicate the maximum redemption allowed on the selected items. Please make your redemption while stock last..

Delivery


Kindly take note that we will process and send out all order within 10-15 working days for pre-ordered items after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.

Return & Exchange Policy

Items that are in an unwashed, unaltered, and unworn condition, returns will be accepted if the items are returned within 7 days of receipt (for both local and international orders). The shipping cost for the return will be borne by the customer.

However, customers are advised to notify us at sales@schoolmall.com.my by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability